FAQ
A practical guide to Courtily buying paths, sample rules, Custom Design, Product Orders, payments, policies, and support.
Start here
Compare Court Tiles by product details, supported sports, indoor or outdoor fit, and price per square foot.
Go thereOrder free product samples before committing to a full Product Order. Sample shipping and tax are calculated at checkout.
Go thereStart a paid digital design when you want a layout, quantity guidance, and an eligible Design Credit for a later Product Order.
Go thereFrequently asked questions
The answers are written for customer clarity and route deeper policy details to the dedicated policy pages.
Buying path
Start here if you are deciding whether to order samples, buy directly, or add a digital design first.
Most customers start by comparing Court Tiles, ordering free samples, or purchasing a Custom Design when they want layout and quantity guidance before a Product Order.
The three order types stay separate: Sample Orders, Design Orders, and Product Orders do not share the same checkout.
Free samples
Sample answers focus on cost, shipping scope, color expectations, and why samples stay separate from larger orders.
Custom Design
Custom Design is a paid digital service with its own checkout, project brief, and Design Credit rules.
Court Tiles
Product answers keep to confirmed catalog facts, environment eligibility, and square-foot ordering rules.
Orders & payment
Order answers cover login, payment method, production timing, and the point where Product Orders become final sale.
Policies & support
Support answers point customers to the correct policy or contact path without adding unapproved service-time promises.
Still need help?
Use the Contact page for project, product, delivery, payment, or after-sales questions. Existing order questions work best when you include your Order Number.
